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Shipping Information
What delivery options are available?
At Kanicen Nix, we offer several delivery options tailored to your needs — from standard shipping to express courier services. Available options and estimated delivery times will be shown during checkout.
How are delivery charges calculated?
Shipping costs are automatically calculated based on your location, the weight, and dimensions of your items. This ensures fair and transparent pricing for every order.
How long will my delivery take?
Delivery duration depends on your shipping address and product availability. Estimated delivery times are provided at checkout. Most local orders arrive within 2–5 working days.
How do I track my order?
Once your order is shipped, you will receive an email or with your tracking number you can track from your Dashboard or using a direct tracking link. You can monitor your parcel’s journey anytime.
Can I change my delivery address after placing an order?
If your order has not yet been shipped, contact our customer service immediately to update your address. Once the parcel is dispatched, changes may not be possible.
Do you deliver internationally?
Yes, Kanicen Nix ships worldwide. International delivery times and costs vary by country and will be displayed at checkout. Customs duties or import taxes may apply depending on your destination.
Are there any restrictions on delivery areas?
We deliver to most regions in Malaysia and internationally. However, certain remote or restricted zones may have limited courier access. Please contact us if you are unsure about your location.
What happens if I am not available during delivery?
If you miss the delivery attempt, the courier will usually contact you or leave a notice for rescheduling. You may also collect your parcel from the nearest courier branch as advised.
What should I do if I receive the wrong item or my order is damaged?
We’re truly sorry if that happens. Please reach out to our support team within 48 hours of receiving your parcel with photos of the item(s). We’ll arrange for a replacement or refund as soon as possible.
Can I pick up my order instead of delivery?
Yes, self-pickup may be available at HQ only. You can choose “PICK UP at HQ” when placing your order.
What exactly happens after I place my order?
Once your order is confirmed, our fulfillment team processes, packs, and ships it securely. You’ll receive updates every step of the way until your items safely reach you.
Will I receive an invoice or receipt for my purchase?
Yes. A digital invoice will be automatically sent to your email upon order confirmation. You can also download from your dashboard.
Where can I find your full Shipping Policy?
You can read our complete Shipping Policy here:
👉 https://kanicen.com/shipping-policy/
What if my parcel is delayed?
Sometimes, unexpected factors like weather, customs, or courier delays can occur. If your order hasn’t arrived within the estimated timeframe, contact us — we’ll help follow up with the courier immediately.
Do you offer free shipping?
From time to time, Kanicen Nix offers free shipping promotions based on order value or campaign period. Check our homepage or follow our social channels for updates.
Can I combine multiple orders into one shipment?
Yes, if your orders are placed within a short time frame and haven’t been shipped yet. Contact us early, and we’ll do our best to consolidate them to save on shipping costs.
How are my items packed?
Every order is packed with care using protective materials to ensure your items arrive in perfect condition. We use eco-friendly and branded packaging wherever possible.
What couriers or shipping partners do you use?
We work with trusted logistics partners such as PosLaju, J&T Express, Flash, UPS, Fedex, DHL, Ninja, etc for both local and international deliveries to ensure reliability and tracking visibility.
Can I request special delivery instructions?
Yes. You may add specific delivery notes during checkout (e.g., “Leave at reception” or “Call before delivery”). We’ll pass these instructions to the courier, though compliance may depend on their policy.
What should I do if I entered the wrong contact information?
Please contact us as soon as possible. If the order hasn’t been shipped, we can update your details. However, once dispatched, changes may not be possible, and delivery could be affected.
Payment Infomation
When is payment charged to my bank account?
At Kanicen Nix, payment for your order is processed immediately upon checkout. Your bank account or card will be charged once the order is confirmed, ensuring fast order handling and dispatch.
What payment methods do you accept?
We accept a wide range of payment methods for your convenience — including major credit/debit cards, online banking (FPX), e-wallets, PayPal, ATM Transfer, and Cash (Walk in). Available options will be displayed at checkout.
Is it safe to make payments on your website?
Absolutely. Our website uses industry-standard SSL encryption and secure payment gateways to protect your personal and financial information. Your data is always handled with the highest level of security.
Can I pay using multiple methods for one order?
Currently, each order can only be paid using a single payment method. However, you’re welcome to place separate orders using different payment options if needed.
What if my payment fails or is declined?
If your payment fails, don’t worry — it could be due to a temporary issue with your bank or an incorrect detail entered. Try again after a few minutes or use an alternative payment method.
If the issue persists, please contact our customer support for assistance.
How do I know my payment was successful?
Once your payment is completed, you’ll receive an order confirmation email containing your order details and payment status. You can also log in to your account to check your purchase history.
Do you offer Cash on Delivery (COD)?
At this time, we do not offer Cash on Delivery for online orders. However, we provide multiple secure online payment options for a smooth checkout experience.
What is a Wishlist?
Your Wishlist is a personalized space where you can save items you love for later. Use it to plan future purchases or keep track of your favorite Kanicen Nix products.
Can I change or cancel my order after payment?
Yes — if your order has not yet been shipped, you can request a change or cancellation.
Please contact us as soon as possible. Once an order is dispatched, changes or cancellations may no longer be possible.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, we sincerely apologize for the inconvenience. Contact our support team immediately with photos and your order number — we’ll arrange for a replacement or refund quickly.
Your satisfaction is always our top priority.
When will I receive a refund if I cancel my order?
Refunds (where applicable) are typically processed within 3–7 working days after cancellation approval. The duration may vary depending on your bank or payment provider.
Are there any hidden fees or additional charges?
No hidden fees — the amount shown at checkout is the total you pay. Shipping costs and taxes (if any) are clearly stated before you confirm your purchase.
Are there any hidden fees or additional charges?
No hidden fees — the amount shown at checkout is the total you pay. Shipping costs and taxes (if any) are clearly stated before you confirm your purchase.
Can I request an official receipt or invoice?
Yes, you’ll receive a digital invoice automatically via email after your payment is confirmed.
What should I do if I accidentally made duplicate payments?
If a duplicate charge occurs, contact our customer service with your payment details. We’ll verify the transaction and issue a prompt refund for the duplicate amount.
Where can I find your full Payment Policy?
You can read our complete Payment Policy here:
👉 https://kanicen.com/payment-policy/
International Buyer
Do you ship overseas?
Yes, Kanicen Nix proudly ships worldwide. Wherever you are, our products can reach you through our trusted international courier partners.
What are the charges for international shipping?
International shipping rates vary depending on your location, parcel weight, and selected courier service.
You can view the exact shipping cost during checkout or contact our support team for a precise quote before completing your purchase.
How long does international delivery take?
Delivery times differ by destination and courier service. Typically, international orders arrive within 3–14 working days for Express and EMS usually within 30 days.
We’ll provide tracking information once your order ships, so you can follow your parcel’s journey in real time.
Are there customs duties or import taxes?
Customs duties, import taxes, or additional fees may apply depending on your country’s regulations. These charges are not included in your order total and are the buyer’s responsibility upon delivery.
We recommend checking with your local customs office for estimated fees before placing your order.
Do you have terms and conditions for international buyers?
Yes. Our Terms & Conditions outline important information regarding international purchases, shipping, and returns.
Please read them carefully here before placing an order:
Do I receive an invoice for my order?
Absolutely. Every Kanicen Nix order comes with a detailed digital invoice, ensuring full transparency in your purchase.
Your invoice will be sent automatically via email once your order is confirmed.
What if my international order is delayed or lost?
While delays are rare, international shipping may occasionally be affected by customs inspections, weather, or courier network issues.
If your order hasn’t arrived within the estimated timeframe, contact us — we’ll assist in tracking and resolving the issue promptly.
Can I return or exchange international orders?
Yes, returns and exchanges for international orders are possible under our Return Policy. However, return shipping costs are the buyer’s responsibility unless the item received is defective or incorrect.
Please contact us first before sending any item back.
Where can I read about your Shipping Policy?
You can find our full Shipping Policy here:
How can I contact customer support for international inquiries?
For any questions or special requests, you can reach us via:
Email: support@kanicen.com
WhatsApp: +60103661901
Our team is ready to assist international customers worldwide with personalized support.
Other Policy Information
Do you have a Privacy Policy?
Yes. At Kanicen Nix, your privacy is our top priority.
Our Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services.
Read it here:
Do you have a Return & Refund Policy?
Yes. We want you to shop with confidence.
Our Return & Refund Policy outlines the conditions and process for returning or exchanging items, as well as refund eligibility.
Read it here:
Do you have a Payment Policy?
Yes. Our Payment Policy provides details on accepted payment methods, transaction handling, and refund timelines.
It ensures transparency and security in every transaction.
Read it here:
Do you have Terms & Conditions?
Yes. Our Terms & Conditions define the rules and guidelines for using our website, making purchases, and interacting with Kanicen Nix services.
Please review them carefully before placing any order.
Read it here:
Do you have a Shipping Policy?
Yes. Our Shipping Policy covers everything you need to know about delivery options, timeframes, and international shipping.
Read it here:
Why are these policies important?
These policies ensure that every Kanicen Nix transaction is transparent, fair, and secure.
We encourage all customers — local and international — to review them before making a purchase for a smooth and confident shopping experience.
